ENVIRO CORK:
Cork flooring warranty information for cork floating floors
Our customers are important to us. We make every effort to ensure that your order is complete and correct. In order to provide our customers with a thorough understanding of Cork Innovationâ?™s ordering process, we are providing guidelines and an outline of key policies below.
Following is the Manufacturers warranty covering your product. This is a limited warranty that extends only to manufacturers defects. No other warranty, express or implied, is granted. You may contact the manufacturer directly or contact us and we will forward your claim to the manufacturer. We will make every attempt to expedite and resolve any issue you have with the manufacturers product.
All claims must be verified with digital or printed photographs supplied by the customer. If the photographs are inconclusive, a certified inspector may be sent out to review the product. If they determine there is no manufacturer defect, the customer will pay the entire cost of the inspection.
The manufacturer warranty ONLY covers the replacement of the defective product and does not include labor to remove or reinstall products. No cash refunds will be provided for any warrantied products.
Products not installed correctly, will not be considered defective and is the responsibility of the certified installer or customer. If your installer deems the product defective, STOP installation and call us immediately.
Cork flooring is a natural product. Differences in the structure and shades of cork flooring occur naturally and cannot be accepted as valid grounds for complaints.
Please read this text and make sure that you understand it. If you have any questions, please contact us via email at info@corkinnovations.com or by calling us toll free at (888) 205-2128. We will be happy to assist you.
EnviroCorkTM Flooring Warranty
EnviroCorkTM 25 Year Structural Warranty
EnviroCorkTM flooring is guaranteed for 25 years, following the date of sale to the original consumer purchaser for residential applications. The guarantee is limited to manufacturing and structural defects. Finish will not wear through under normal residential use and with proper maintenance before 25 years.
Regular maintenance as specified by EnviroCorkTM must be followed to validate this warranty. The sole remedy pursuant to this warranty is available to the original purchaser only and shall be limited to the repair, refinishing or board replacement of the defective EnviroCorkTM Flooring. If the product cannot be repaired, refinished or replaced after a reasonable number of attempts, EnviroCorkTM will upon request, refund the original purchase price of the defective floorboard on a pro-rated basis.
Repair or replacement of all or any of the cork flooring is at EnviroCorkTM's discretion and all labor costs will not be covered. Any other cost associated with the installation, repair or replacement will not be covered under this warranty. Any attempt to repair, refinish or replace the defective product prior to inspection by EnviroCorkTM will invalidate this warranty. The Flooring warranties do not extend or cover scratches, dents or any noticeable markings caused by improper handling, uses, installation, water damage, flooding, fire, furniture, shoes of all types, pets or insects. EnviroCorkTM will not warrant any product that is faulty from installation, neglect, environmental extremes or improper storage.
The sub floor is the responsibility of the installer. Failure of EnviroCorkTM Flooring relating to the sub floor, in any manner, is not the responsibility of EnviroCorkTM and is not covered under the warranty. The finish wear surface must be noticeable and cover at least 25% of the total cork floor area for a claim to be considered. Small cracks that develop from improper moisture control, flooding and excessive drying will not be covered under this warranty. Expanding and contracting of the cork floor is not covered. It is recommended that you maintain a relative humidity of 35% and 50% at room temperature in your home by using a humidifier and/or dehumidifier to minimize movement of your cork floor. Color variations are a natural occurrence in flooring due to age and exposure to ultraviolet sunlight. Harmful ultraviolet sunlight will over time, fade, bleach and discolor cork flooring.
Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact the retailer were the floor was purchased. EnviroCorkTM is not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.
No fabricator, installer, dealer, agent or employee of EnviroCorkTM has the authority to increase or alter the obligations or limitations of this warranty. This warranty gives you specific rights. You may have other rights under state law. Your rights and limitations described above may vary from state to state. Thus, it is important to retain this warranty information.
LIMITATIONS:
This warranty shall not apply to loss or damage arising from any of the following:
- Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake or standing water during or after construction.
- Surface checking resulting from low relative humidity.
- Mildew or discoloration resulting from extreme sub-floor moisture.
- Failure to follow manufacturers installation instructions.
- Poor installation workmanship.
- Improper care and maintenance.
- Improper storage, handling of the flooring.
- Man-made or natural disasters Improper preparation of, or deficiencies in, the sub floor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists) or voids in the sub floor.
- Defects or failures of other manufacturers' products at the sub floor assembly including, but not limited to, sub floor material, fasteners, patching or leveling compounds, adhesives, or other coverings.
- Insect infestation after shipment from the factory.
- Neglect or abuse including, but not limited to using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
- Spiked and/or damaged heels and pet claws.
- Dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
- Falling or dropped objects, which can dent or fracture the flooring or finish.
- Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
- The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.
- Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.
Web Site Disclaimer
The contents of this web site are provided “as is”. Although Cork Innovations and the manufactures we represent always strives to provide accuracy, the site may contain technical and descriptive inaccuracies, typographical and photographical errors and out-of-date information. Cork Innovations web site information may be updated or changed without notice at any time. Use of the information is therefore at readers own risk. In no event shall Cork Innovations be liable for special, indirect, incidental or consequential damages resulting from or related to the use of this web site.
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